Once purchasing a shoutout from any igs.net vendor you will receive your shout out within 96 hours(4 days). If the site has a problem with your picture you will be refunded asap or contacted to work out the details (ex. a replacement picture) If you do not receive a shout out in 96 hours, you may request a refund, and will be fully refunded by IGS.net. Keep in mind that if you have not yet received your shout out it is possible that the page has too many orders to fill and will get to yours asap. IGS.net does not OWN all of the vendors that are available on our page, but we take full responsibility that your shoutout will be delivered or you will be refunded directly by us.